All work orders for our residence halls and apartments should be submitted through the Housing Portal. The resident is responsible for submitting a work order for any repairs needed in their room space. Any unreported maintenance issues could be deemed the fault of the resident.
We encourage our residents to always be the ones to submit a work order for their room space. If they submit the work order, they will receive any updates on the request. Never rely on another student or staff member to submit your work order. Duplicate work orders are okay. We would rather know about an issue twice than not at all.
How to Submit a Work Order:
- Log In to the Housing Portal: Access the housing portal using your university credentials. Navigate to the "Work Orders" section
- Provide Details: Fill out the form with the following information:
- Location: Specify the exact location of the problem (e.g., bathroom sink, kitchen, etc.).
- Description: Provide a detailed description of the issue (e.g., “Leaky faucet in the bathroom,” “Heater not working,” or “Light fixture flickering”).
- Urgency: Indicate the severity of the problem (e.g., urgent for health or safety issues like flooding or electrical faults, routine for non-critical repairs).
- Submit and Track: Once submitted, your work order will be assigned to a maintenance team member. You can track the progress of your request through the portal, where you’ll receive updates on the status of the repair.
Response Time
Our goal is to address all maintenance requests in a timely manner. While urgent issues are prioritized, routine work orders are typically resolved within 2-3 business days, depending on the nature of the request.
- Emergency Requests: Addressed immediately, 24/7
- High-Priority Requests: Resolved within 24 hours (e.g., heating/AC failures)
- Routine Requests: Addressed within 2-3 business days (e.g., minor plumbing or appliance repairs)