All work orders for our residence halls and apartments should be submitted through the Housing Portal. The resident is responsible for submitting a work order for any repairs needed in their room space. Any unreported maintenance issues could be deemed the fault of the resident.
Need something repaired or maintenance assistance in your room or apartment? Submit a work order through the Housing Portal so our maintenance team can review and address the issue.
We encourage residents to always submit work orders for their own room or apartment. When you submit the request, you will receive updates about its progress. Do not rely on a roommate, another resident, or a staff member to submit a request on your behalf.
Duplicate work orders are okay! If you notice an issue, submit a request even if you think someone else may have already reported it. We would rather receive multiple reports of an issue than have a maintenance concern go unreported.
How to Submit a Work Order:
- Log in to the Housing Portal (via ULink)
- Navigate to the "Work Orders" section
- Provide details and fill out the form with the following information:
- Category: Select the category that best describes the maintenance issue. This helps route your request to the appropriate maintenance team.
- Item: Select the specific item related to the issue. Available options will depend on the category you choose above.
- Description: Explain the problem in detail, including where the issue is located and when you first noticed it, if known. For example: "The bathroom sink faucet is leaking underneath the cabinet."
- Acknowledge and grant permission for a University Housing staff member to enter your room or apartment to complete the maintenance request.
- Submit your work order.
Once submitted, your request will be assigned to the appropriate maintenance team. You can return to the Work Orders section of the Housing Portal to check its status and view updates. Remember to submit the request through your own account so you can follow its progress.